How much are the shipping costs? Is there a minimum amount not to pay them?
For orders with delivery within the national territory and for an amount exceeding € 100,00, delivery is free. For orders of less than €100,00 shipped to Italy, the shipping costs are €11,50 for Northern Italy, €14,50 for Central Italy, €16,50 for Southern Italy, 19,50, €XNUMX for the islands, except for promotions.
For orders with delivery in the European Union, the amount is fixed for each shipment and varies according to the country of destination. At the time of the order, at the time of data entry and before payment, the costs are added and highlighted.

Can I place an order to be shipped to another country?
We can ship our products to several European countries. If you want to have an order delivered to another country, proceed with the order normally and enter the address complete with the recipient's telephone number. For quotes and special requests, we suggest you contact our Customer Service.

How can I register on the site and create my account?
To register, on the homepage, top right, click on the little man icon. In the "Register" section, fill in the e-mail field and select the fields of your interest by clicking on the squares. Click on "Register" and fill in all the fields of the various sections proposed. Save. At the end of the procedure you will receive an email containing the confirmation of the registration. You can also register when ordering: select the products you want to order and click on "Proceed with the order". In the window that opens, fill in the billing and delivery data and click on "Create a new account?".

How can I change the email address with which I am registered?
To change the email address on your account, log in with your credentials and click on the "Change" button in the "Profile" section. A window will open in which to enter the new email address. Once modified, click on "Save".

What is the wishlist?
The wishlist is the section within your personal area where you can collect all the products you like but don't want to buy immediately. By adding the product to the wishlist, by clicking on the button under the product photo, you can create a list of your favorite products. Every time you access your personal area, you will be able to view the list and proceed directly to the purchase of the products you prefer.

The Customer, pursuant to Article 49, paragraph 4 of Legislative Decree 21/02/2014 and subsequent amendments, has the right to withdraw from the Contract and return the goods within 14 days of receipt, giving notice to F.lli Amoretti di Lorenzo, Via Nazionale Sud, 4 Gombi di Ricci 18027 CHIUSAVECCHIA (IM), by calling the telephone number 0183.29.37.93 or 338.2172961 or by writing to info@amorettidilorenzo.it

It will be the responsibility of F.lli Amoretti di Lorenzo to collect the returned products and/or refund the amount paid within 14 days of the Customer's communication of the Withdrawal. The refund is made with the same means of payment used by the Customer, unless otherwise agreed with the Customer.
The right of withdrawal cannot be exercised following the opening of the packages.

What are the delivery times from the moment of the order?
Depending on the destination area of ​​the goods, deliveries may take place in a period of time which varies, barring setbacks, from 2 to 15 days from the date of receipt of the order.
 
Can I give special directions for delivery?
Certainly. If you have special delivery requirements, we suggest you indicate them when ordering in the "Order notes" section at the bottom left of the "cash" page where you will also find the payment methods listed, or contact us directly on 0183.293793.

By choosing payment on delivery, how can I make the payment?
If you choose payment on delivery, you can pay in cash or by check made out to F.lli Amoretti di Lorenzo, directly to our representative.

Can I request an invoice for an order that has already been shipped/delivered?
If an order has already been shipped, it is no longer possible to issue an invoice.

How can I find out about current promotions?
After making your first purchase, you will always be updated on the promotions reserved for you through our catalogs and our emails.

How can I verify that the promotion has been attributed to me?
Before confirming your order, check that the discount or free gift is indicated in the cart. If they are not present, contact our Customer Service without confirming the order.

What should I do, where should I enter promotional codes to benefit from discounts or receive free gifts?
The promotional codes must be entered on the "cart" page in the white field on the left under the list of products purchased, or on the "checkout" page in the order summary at the top in the appropriate space indicated (Do you have a promotional code?).  
Check that the promotion is correctly applied before confirming the order.

I have a promotional code but it is not accepted, what should I do?
We suggest you check that the promotional code refers to a valid initiative and that all the conditions (minimum spending, purchase of a certain product, etc.) are met. Our Customer Service is always available.

What does the "Bring a friend" initiative consist of and how does it work?
It is an initiative that allows you and the new customers you want to introduce us to receive a discount of €10,00 for an order of at least €40,00. For the new customer, the discount will be immediate, while it will be applied to you on the first order following that of the new customer. In your account, in the "Refer a friend" section, there is a code that you can share with a friend who, after creating their account, must enter it in the "promotional code" field to benefit from the promotion.

Where can I find your shops?
You can find our shops on the homepage of our site by clicking on "the shops" in the main menu, to the right of our brand. For each shop, you can view the addresses and email and telephone numbers.

Where can I find the ingredients, allergens and nutritional values ​​of the products?
On our website, the list of ingredients, nutritional information and many other useful information are indicated for each product.

When is new season/new crop oil available?
The oil from the new campaign is available approximately at the beginning of each November.

In case of exposure to cold, can the oil undergo changes?
Olive oil is particularly sensitive to changes, even minimal ones, in temperature and begins to freeze already around 10 degrees above zero. Remaining even for a few days in a constantly cold environment - such as the garage or cellar - it begins to form veils and small agglomerates which, as the days go by, settle on the bottom of the container forming a dense and whitish layer. Furthermore, since oil is a bad conductor of heat, it is not sufficient to expose it to a mild temperature to make it fluid again, but it is necessary to place the bottle in a 'bain-marie', first loosening the cap (this because by increasing the volume, the oil could cause the bottle to break) and then shaking the container to facilitate its 'fluidification'. It is a completely natural phenomenon that does not compromise the quality of the product in any way.

How soon is it preferable to consume the purchased oil?
The date by which it is advisable to use the product is indicated on each bottle. This is not a deadline, but a TMC (Minimum Consumption Term). This means that we guarantee that within this period the oil will keep its characteristics of taste and aroma unaltered. After this period, if kept in ideal conditions (away from heat and direct light), the oil can still be used for several months, bearing in mind however that it will not have the taste and scent of when it was packaged. The best judgment is always one's palate, as an oil that has deteriorated has such an unpleasant taste that it cannot go unnoticed.